Inbound Contact Center
Experience the convenience and efficiency of 24/7 call center support tailored specifically for taxi services. Our trained agents understand the nuances of customer needs in the taxi industry, ensuring prompt and professional service around the clock. Our call center services go beyond answering calls; we streamline ride coordination and dispatch operations. From managing incoming booking requests to providing real-time updates and handling driver queries, our team ensures a smooth, end-to-end experience.
We don’t just handle your calls; we analyze them for trends and actionable insights. Our detailed reporting highlights peak hours, common customer inquiries, and areas for service improvement. By understanding your callers’ needs and preferences, we help you adapt and enhance your services, allowing you to make strategic business decisions that drive growth and customer loyalty.
Key Services that we Provide
Booking and Dispatch Management
Customer Support
Real-Time Assistance
Information Gathering
Payment Processing
Booking and Dispatch Management
Ride Reservations:
Our dedicated agents take bookings for immediate or scheduled rides, ensuring efficient allocation of taxis based on availability.
Taxi Dispatching:
We shall take care of Taxi Dispatching in an appropriate and organized way to achieve the maximum efficiency out of the available vehicles.
Cancellation Processing:
We handle ride cancellations and modifications, updating the system accordingly to manage driver schedules.
Customer Support
Inquiry Handling:
We professionally respond to questions about services, pricing, and operational hours. Provide information on special services (e.g., wheelchair-accessible vehicles).
Complaint Resolution:
We carefully address customer complaints or concerns promptly, aiming to provide solutions and improve customer satisfaction.
Real-Time Assistance
Ride Status Updates:
Call Reps are trained to provide real-time information about the location of drivers, estimated arrival times, delays, Increase customer confidence.
Emergency Support:
Our agents assist customers in urgent situations, such as lost property or unsafe conditions during a ride.
Camera Access:
Provide 24/7 site surveillance to partners.
Data Gathering
Feedback Collection:
We also offer gathering customer feedback post-ride to assess service quality and identify areas for improvement.
Demographic Data:
We can professionally collect information on customer demographics and preferences to tailor marketing and service offerings.
Payment Processing
Transaction Handling:
We are experienced in processing payments over the phone when necessary, offering multiple payment options (credit cards, mobile payments).
Invoicing:
We shall provide customers with invoices or receipts for their rides upon request.
We are Committed to Ensure
24/7 Availability
Round-the-clock service ensures customers can book a taxi at any hour, addressing both scheduled and emergency travel needs.
Automated Call Distribution (ACD)
Automatically routes incoming calls to the most appropriate agent, reducing wait times and ensuring quick and efficient handling of inquiries and bookings.
Integrated Booking System
Direct integration with the taxi dispatch and booking system allows agents to instantly check availability, confirm bookings, and allocate rides, minimizing booking errors and reducing processing time.
Outbound Calling Capabilities
Enables agents to proactively reach out to customers with ride confirmations, arrival notifications, or updates on any delays, enhancing the reliability and professionalism of the service.
Schedule a meeting with us
Reach Us At
+44 736 6267 139
+92 308 8066 567
info@taximates.co.uk